Cancellation & Refund Policy
At essocialgame4.com, we aim to provide a seamless experience for our users. We recognize that certain situations may require a cancellation or refund request. This policy outlines the procedures for managing cancellations and refunds on our platform.
User-Initiated Cancellations
- Before Contest Begins: You can cancel your entry before the contest starts, as long as the cancellation window (displayed on the contest page) remains open. A full refund will be credited to your account for cancellations made within this period.
- After Contest Start: Once a contest has begun, cancellations are not permitted, and entry fees are non-refundable due to the real-time nature of the event.
Cancellations by essocialgame4.com
- Insufficient Participation: If a contest does not meet the required number of participants, essocialgame4.com reserves the right to cancel it. In such cases, all participants will receive a full refund.
- Technical Issues: Should a contest be canceled due to technical difficulties or unforeseen events, essocialgame4.com will issue a full refund to all affected participants.
- Violation of Rules: If a contest is canceled due to breaches of our Fair Play Guidelines, refunds may not be provided to users found responsible for the violations.
Refund Policy
Refunds may be issued under the following conditions:
- The contest was canceled by essocialgame4.com.
- You withdrew your entry before the contest started.
- A billing or payment processing error occurred.
Refunds will be credited to your essocialgame4.com account balance, which can be used for future contests or withdrawn per our withdrawal policy.
Non-Refundable Cases
- Disqualification due to violations of platform rules.
- Losses incurred from player performance within a contest.
- Refund requests made after a contest has started or ended.
Account Balance Withdrawals
- Requesting a Withdrawal: You can withdraw your account balance at any time if it meets the minimum withdrawal threshold.
- Processing Time: Withdrawals are usually processed within 3-5 business days.
- Fees: A processing fee may apply, and it will be displayed at the time of withdrawal.
How to Request a Cancellation or Refund
If you need to request a cancellation or refund, please contact our support team at [email protected] with your account details, contest information, and reason for the request. Our team will review your case and respond within 24-48 hours.
Policy Updates
essocialgame4.com reserves the right to update this policy as needed. We encourage users to review it periodically to stay informed.
Contact Us
If you have any questions or concerns regarding this policy, feel free to reach out to us at [email protected].